DENVER ARTHRITIS CLINIC – Denver, CO 80230

Front Desk Receptionist

ESSENTIAL DUTIES

• Serious inquiries Only!
• Must have Medical Office experience.
• Answer telephones, schedule appointments and greet and direct patients, sales reps and visitors.
• Check front desk email messages, reply and accept documents accordingly.
• Direct phone calls to appropriate staff members. Take messages from physicians and other personnel.
• Assist Medical Assistants with following up on patient phone calls and messages.
• Alert infusion authorizations when infusion patients reschedule appointments or make a new appointment within a two-week window. Alert referrals person when adding on Dexa.
• Confirm patient appointments, reminding patients to have referral in place if insurance requires one. Instruct new patients in completion of medical history and information forms.
• Collect co-pays, past-due balances and other payments.
• Maintain Daily Log Sheet, and balance cash, check and credit card receipts at the end of each day. Post all payments collected at the front desk.
• Check patients in at the front desk, scan insurance cards and IDs, and enter patient’s insurance information into the computer.
• Maintain physician schedules, making sure that patients are scheduled at appropriate times, rescheduling patients when necessary.
• May back up the medical records department as needed.
• Handle calls for the physicians from other referring physicians.
• Assist patients who require a pick-up of drug samples and prescription medications.
• Clean and maintain patient waiting areas.
• Assist patients with wheelchair when needed. Call cabs, access-a-ride or other transport services for patients.
• Maintain and update referring physician contact information in the Centricity/Athena EMR system.
• Obtain previous records from referring physician for new patients and distribute to physicians prior to appointment.
• Assist medical records department as needed.
• Provide map of location and driving directions to patients, vendors and other customers.
• Assist pharmaceutical representatives with obtaining physician signature for sample medications.
• Print the next day schedules and distribute to appropriate physicians, MAs and departments. Assist patients with the patient portal.

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely: No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High-stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Expected hours: 40 Per Weeks

Benefits:

• Dental Insurance
•  Health Insurance
• Vision Insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations: None at this time

Education:

• High school or equivalent (Preferred)

Experience:

• Medical front desk receptionist service: 1 year (Required)

Work Location: In person