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Front Desk Receptionist


  • Serious inquiries Only!
  • Must have Medical Office experience.
  • Answer telephones, schedule appointments and greet and direct patients, sales reps and visitors.
  • Check front desk email messages, reply and accept documents accordingly.
  • Direct phone calls to appropriate staff members. Take messages from physicians and other personnel.
  • Assist Medical Assistants with following up on patient phone calls and messages.
  • Alert infusion authorizations when infusion patients reschedule appointments or make a new appointment within a two-week window. Alert referrals person when adding on Dexa.
  • Confirm patient appointments, reminding patients to have referral in place if insurance requires one. Instruct new patients in completion of medical history and information forms.
  • Collect co-pays, past-due balances and other payments.
  • Maintain Daily Log Sheet, and balance cash, check and credit card receipts at the end of each day. Post all payments collected at the front desk.
  • Check patients in at the front desk, scan insurance cards and IDs, and enter patient’s insurance information into the computer.
  • Maintain physician schedules, making sure that patients are scheduled at appropriate times, rescheduling patients when necessary.
  • May back up the medical records department as needed.
  • Handle calls for the physicians from other referring physicians.
  • Assist patients who require a pick-up of drug samples and prescription medications.
  • Clean and maintain patient waiting areas.
  • Assist patients with wheelchair when needed. Call cabs, access-a-ride or other transport services for patients.
  • Maintain and update referring physician contact information in the Centricity/Athena EMR system.
  • Obtain previous records from referring physician for new patients and distribute to physicians prior to appointment.
  • Assist medical records department as needed.
  • Provide map of location and driving directions to patients, vendors and other customers.
  • Assist pharmaceutical representatives with obtaining physician signature for sample medications.
  • Print the next day schedules and distribute to appropriate physicians, MAs and departments. Assist patients with the patient portal.

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Work Remotely: No

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • High-stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Expected hours: 40 Per Weeks


  • Dental Insurance
  •  Health Insurance
  • Vision Insurance


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations: None at this time


  • High school or equivalent (Preferred)


  • Medical front desk receptionist service: 1 year (Required)

Work Location: In person